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Chahaya Malaysia

1690 Montreal Rd  Map it Gloucester, ON Tel: (613) 742-0242 Cuisine: Malaysian Payment: Web Site: http://chahayamalaysia.restaurant.ca

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Worst Experience Ever - Rude Waitress/Owner Overall Food Value Service Atmosphere Will never go here again. The "lady" (owner's wife/waitress) pushed one of the customers entirely without initiation. Read full details below. Today was our second trip to Chahaya Malaysia. We had my sister and her family of husband and two kids visiting us from Toronto. My sister had a craving for Asian food and so we decided to take her here. We reached the place around 8 and indeed it was pretty crowded. We were a family of 6 (4 adults, two kids) and my sister was concerned about the kids falling asleep. First we had two wait about 20 minutes at the door despite the lady knowing we were standing there, and despite there being at least two places right in front of us where we could sit. After that, another bus boy (who was just hired) came and took us right to the back of the room to this table in the far left corner that is almost hidden (you can't see or call the waiter). We then waited again, for about another 15 minutes. Meanwhile, the lady came and served all the tables around us, didn't even serve us water or chips like they usually do, or even pay attention to us. In order to get a better view of the room and to see if the other waiter was less busy, I moved back in my chair, momentarily ending up on two legs of the chair. The lady came and without warning, without saying a word, pushed me in with force and went to another table. My wife and my jaws dropped! We couldn't believe what had just happened. She then came over a few seconds later while we were talking about leaving and said, "I'm not ignoring you just so you know". To which I replied, "I know you're not, but there's a way. You just pushed me! If I was in your way you could have said 'Excuse Me' and I would have moved". I was totally calm and not rude even at this point. To this she said sarcastically, "Excuse me sir!" and left. We had obviously had it at this point and got up to leave. She gave me a look when going out as if I was the one being inconsiderate to which I said, "For someone who is in the service business, you're pretty horrible!". She replied, "You were rocking my chair sir". I didn't reply and walked off. When we were leaving there was another party waiting at the door. Now I know that this restaurant has already established a name for itself and they know that no matter how they serve or treat people, people will come. So they don't care and disrespect people. If she was an employee, she would have been fired long time back. We had a bad experience the first time around as well, when she insulted my wife saying, "You're not at a chinese restaurant!", when all my wife had asked was "Do you have something with nuts?". We ignored and went back coz we thought the food was decent. But the only thing good here is the chef special chicken, and even that's not worth the bad service. This review is the subjective opinion of a HiHenry member or visitor and not of HiHenry.com Entertainment Inc. Added on Jun 30, 09 by ANONYMOUS

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